Ticket View Support
Need help? Email us and we'll reply within 1 business day.
support@actiontechservices.comGetting started
- Open the Freshdesk Marketplace and search for "Ticket View".
- Click Install and approve the requested permissions.
- Open any ticket — a "Ticket viewed" private note will appear.
FAQ
What does Ticket View do?
Each time an agent opens a ticket, the app adds a private note recording the agent's name, email, agent ID and the exact time it was viewed.
Can customers see these notes?
No. Notes are added as private notes, visible only to your agents.
Do agents need to do anything?
No. Once installed, logging happens automatically in the background.
How do I uninstall it?
In Freshdesk go to Admin → Apps, find Ticket View and choose Uninstall. Existing notes stay on the tickets.
Is my data stored anywhere else?
No. Ticket View writes notes directly to your Freshdesk tickets and does not store your ticket data externally.